COVID-19 Health Protocol
Frequently Asked Questions (FAQ)
Ground Operations
A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold
On 11 February 2020 the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan, China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV”. There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans.
The virus that causes COVID-19 is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouth or nose of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet). COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in many affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected
Symptoms include coughing, fever, and shortness of breath, vomiting and diarrhea
To reduce the risk of and prevent Coronavirus infection:
- Avoid direct contact with anyone with symptoms of a cold or respiratory infection
- Cover nose and mouth when sneezing or coughing with tissue or flexed elbow
- Regularly wash your hands with soap and water or use alcohol-based hand sanitizer
- Avoid hand shakes
- Avoid consumption of raw or under-cooked animal products, including milk and meat.
Make sure that animal products are well cooked before consumption
- Avoid touching your nose and mouth with unwashed hands
- Avoid crowded areas
- Wear face mask while in public or as per instruction from government
- Respiratory masks type N95 are recommended for exposed healthcare workers and
individuals in close contact with confirmed or suspected cases.
- If symptomatic, stop performing work duties immediately and contact nearest health
care facility and do not resume duties until cleared by the medical authorities.
If you have come into contact with someone who has COVID-19 and or are feeling unwell you should stay at home if you have the following symptoms (fever, cough, shortness of breath, difficulty in breathing) then you should seek medical attention and follow the directions of your health authority.
No; those individuals are not allowed to travel.
Yes; the tests are available.
The cost has not been determined at this time.
- PCR testing is not mandatory for all passengers travelling out of MCT.
- Symptomatic passengers shall be subject to undergo a PCR test.
- Passengers travelling to destinations which require a PCR test report must carry a copy of their test result.
Aircraft operators should inform their passengers that they have to come to the airport not less than 3 hours and not more than 4 hours before the time of the flight.
In order to reduce the number of people in the terminal, and consequently facilitate physical distancing, access to the terminal is restricted to passengers only.
The airport terminal access shall be restricted to workers, travelers and persons accompanying passengers with disabilities, with reduced mobility or unaccompanied minors in an initial phase, as long as it does not create crowds and queues which would then increase risks of transmission as well as create a potential security vulnerability.
It is recommended to subject departing passengers entering the terminal to get their temperature checks done immediately after entering the airport premises.
- The temperature check shall aim to identify passengers with skin temperature of 38°C or higher. For passengers with skin temperature 38°C or higher, temperature checks should be repeated at least once for confirmation purposes. Passengers with elevated skin temperature should be referred to secondary assessment by a health professional or follow the agreed protocol of screening.
The Airport Operator is responsible for conducting temperature checks for all passengers entering the airport premises.
The wearing of medical face masks is mandatory for all passengers and persons within the airport and aircraft, from the moment they enter the terminal building at the departure airport until they exit the terminal building at the destination airport.
Exemption to the obligation to wear face masks can be made for instances where otherwise specified, such as during security checks or border control. Children below the age of 6 and people having a documented medical reason for not wearing face masks can also be exempted.
Passengers should be reminded that typically, face masks should be replaced after being worn for 4 hours, if not advised otherwise by the mask manufacturer, or when becoming wet or soiled, and that they should ensure they have a sufficient supply of masks for the entire duration of their journey.
Passengers should be reminded that physical distancing between individuals of minimum 1.5 meters should be maintained as much as is possible in the airport.
Airport operators and aircraft operators should include information regarding the proper use and removal of masks and the proper way to dispose of used masks, in their health safety promotion material. Additionally, airport operators should ensure masks can be acquired at airports, in case passengers do not have a sufficient supply of masks.
Smoking areas shall only be used by a maximum of 1 or 2 people, depending on the size of the smoking booth.
Yes, all departing passenger must complete a self-assessed Health Declaration form.
Passengers shall receive information about COVID-19 symptoms and the risk of possible contact with COVID-19 cases and be requested to acknowledge reading this information and sign or electronically authenticate a health statement. This shall be achieved preferably prior to arrival at the airport but no longer than forty-eight (48) hours in advance of the flight.
- WY Website
- During Web check-in
- QR codes are placed at the check in counters – passengers can scan, obtain and complete the form
- Printed copies are available at the check in counters
No, but departing Omani citizens must ensure they have all proper documents needed to travel including passport/PCR test if required and other requirement of the destination airport. All Omani citizens departing Oman must have valid health insurance covering COVID-19 which is valid in the country they are travelling to.
No, but departing passengers must ensure they have all proper documents needed to travel including passport, PCR test if required and other requirement of the destination airport.
Only Omani citizens departing Oman must have a health insurance covering COVID-19 which is valid in the country they are travelling to
There is no change; standard allowances are provided.
Yes; only one small item which fits under the seat is allowed.
Yes, with proper required documentation and approval from origin and departure stations.
Yes; guests can purchase one duty free bag.
There are no restrictions except an isolation area to be created in-flight. An isolation area is defined as leaving, if possible, two (2) rows of seats cleared in each direction around any passenger who is believed to be ill. In all Oman Air aircraft, the last 3 rows on the starboard side shall be blocked and not given to any passengers.
Yes; row boarding to be implemented strictly, to ensure physical distancing while boarding.
Yes; in addition to the standard boarding announcement, all passengers to be reminded that it is mandatory to wear PPE and maintaining Physical distance all time.
Although passengers should have been reminded to have a sufficient supply of masks for the duration of their journey, Oman Air shall carry a sufficient amount of face masks on board to provide to passengers, especially for long haul flights where the need to change masks may be advised by public health authorities.
There is no restriction. Follow the current procedure.
Yes; they are available for passenger use.
Deny boarding, inform health officials, follow their instructions also inform ramp workers to keep baggage on standby until further notice.
If a passenger tests positive and is declared not fit to travel, baggage to be offloaded and sent to a specific location as per local airport regulations.
Inform health officials and follow their instruction also inform ramp workers to keep baggage on standby until further notice.
YES; row-based disembarking must be followed and physical distancing must be maintained.
Inform health officials and follow their instructions. The suspected passenger is to be kept in isolation seats on board until all other passengers are disembarked.
The suspected passenger along with crew members who were in contact with the passenger are to be disembarked last.
The passenger's baggage is to be offloaded and sent to location as per local airport regulations.
These visas are not available until further notice; there is ban on the issuance of any new visas.
All non-Omanis arriving are required to have valid medical international insurance that covers the cost of treatment of Covid-19.
Yes; they are available for passenger use.
All passengers entering Sultanate of Oman must:
- Download the Tarassud+ application on their phones https://play.google.com/store/apps/details?id=om.gov.moh.tarassudapplication&hl=en
- International travellers must take a mandatory PCR test upon arrival.
- Mandatory 14 day quarantine (independent of the outcome of the PCR test) for all passengers staying in Oman for more than 7 days.
- All passengers will be issued with a tracking bracelet, which they are required to wear for the duration of the quarantine.
- Flight/Cabin Crew members are exempted from mandatory quarantine and subject to the precautionary measures issued by the Ministry of Health.
- Foreigners visiting the country and staying less than 7 days do not require quarantine.
- Children aged 15 years and less are exempted from undergoing PCR testing on arrival.
- Flight/Cabin crew members are exempted from undergoing PCR testing on arrival.
They can pay on arrival, either through cash or card.
Yes, but to be quarantined for 14 days or advised to go health center as per a decision by health officials.
YES, if doing so is authorised by health officials
There are no additional restrictions.
Yes, with proper required documentation and approval from origin and departure station.
Yes; the transfer or transit must be within 24 hours of arrival.
Yes; it is available and all transfer/transit passengers must be screened.
Transfer/transit is allowed within 24 hours. In case of disruption or cancellation, the airport hotel is to be utilized.
Yes, with limited capacity and service. Lounge working hours shall be based on the Oman Air flight schedule.
No change, however, due to the current pandemic situation, if guests decide to leave the lounge premises earlier i.e. prior to commencement of boarding, they cannot enter the lounge again.
Yes, with social distancing.
No; limited meal selection is available upon guest arrival at the lounge and hot meals will be available only on request.
Yes; both the passenger cabin and cargo compartments are to be disinfected after each flight.
- There are no special restrictions. Follow current procedures.
- Staff to wear PPE at all times and follow any other special instructions.