A: Online Check‑in allows guests to confirm their flight, select seats (if applicable), and obtain a boarding pass through the website or mobile app before arriving at the airport.

A: Online Check‑in is available from 48 hours up to 90 minutes before the scheduled departure time, depending on the flight and destination.

A: Online Check‑in may not be available due to one or more of the following reasons:

• The flight is operated by another airline
• Travel documents require verification at the airport
• Special service requests are added (e.g. wheelchair, unaccompanied minor)
• Airport or regulatory restrictions

A: Please proceed to the airport check‑in counter at least 90 minutes before departure with your travel documents or contact our Call Center for assistance.

A: Online Check‑in for connecting flights is available only when all sectors are operated by the same airline. For interline or codeshare connections, airport check‑in may be required.

A: You may either print your boarding pass or present the mobile boarding pass at the airport, subject to airport acceptance.

A: Yes. Guests with checked baggage must drop their bags at the designated baggage drop counter before the counter closing time .

A: Yes, Online Check‑in is available on both the website and mobile app, subject to eligibility.

A: If Online Check‑in is missed, please complete check‑in at the airport counter before the check‑in closing time.

A: No. Online Check‑in is optional; however, it is recommended to save time at the airport.