Guests feedback is very important to us as we believe that it helps us to evaluate our service level and identify areas for enhancement. Great attention is paid to the guests’ expectations and requirements and all efforts will be taken to meet these as closely as we can. It is extremely gratifying to us when guests write with a suggestion or request and these will be incorporated if within our immediate scope.

Guests who visit this page with queries/comments within a week of their travel, may kindly contact our Call Centre at our Hub station on +968 24531111 or visit Global Contact Details .

For frequently asked questions click here .

For ticket refund please address your request to the following email address:

For all the baggage related claim or complaint please click here .

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