Oman Air has an approved whistle blowing policy which is a mean of reporting Violations and mis-conduct witnessed by employee or contracts and third party within its environment and workplace. It is one of the approaches within multiple lines of defence. The reporting channel has a high level of confidentiality to hide the identity of the reporter. This reporting channel is a result of strong belief in the importance of standing together to prevent anyone from committing wrong practices that may damage Oman Air’s reputation or jeopardize its financial status. This platform allows the reporter to describe incidents or employees, contracts or third party who violate the oman air governance system, policies, procedures and/or code of conduct.
Any mis-conduct that is discovered or genuinely suspected by the Whistle-blower shall be reported immediately via whistle.blower@omanair.com

The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our check in section for additional information

No.

Oman Air collects this information to have an accurate record of all passengers onboard the aircraft.

If you left an item at the airport or on your flight, you will need to contact the Lost and Found office of the airport from or to which you were traveling.

Please Refer to Expectant Mothers Information.

Yes, to book a reservation for someone other than yourself, enter their name in the details you give your booking Agent. Tickets will be issued in their name.

Electronic ticketing allows you to travel without the use of paper tickets. Ticket information is electronically stored, and you receive only a confirmation of your itinerary and receipt.

Yes. To learn more please click on the following link: http://www.muscatdutyfree.com/customs-allowance

All Oman Air flights to Muscat land at Muscat International Airport on the sea of Oman coast, 20 miles west of Muscat's city centre. After arriving into Muscat, take a taxi to the centre, passing turquoise sea on one side and distant desert mountains on the other. Haggle at the souk market in Muscat's Muttrah district. Absorb the lingering scent of spices, sandalwood and frankincense then join Muscat locals strolling along Muscat's waterfront promenade, the Corniche.

Taxis await flights outside Muscat airport's terminal. Agree the fare before you get in, though. Or pay at the taxi counter just outside the Arrivals hall, which has fixed rates to hotels and areas of Muscat. Many of Muscat's hotels lie on the coast between Muscat International Airport and downtown Muscat. For a cheaper option after your Muscat-bound flight, walk to the roundabout where minibuses stop on their way to central Muscat.

Yes. Oman Air has 1 dedicated Business Studio Lounge - Muscat. To access this lounges, you must have a Business Studio ticket on Oman Air.

The lounge offers an exceptional standard of hospitality and comfort all within a uniquely modern design but retaining the key elements of the Omani culture and heritage.

Located on the 1st floor of the departure terminal at Muscat International Airport (after the immigration counters), the Lounge offers the following services:

- Experienced team of customer service staff on hand to look after your every need.
- Personal chef to prepare a refreshment or full dining experience.
- Fully stocked bar offering alcoholic and non alcoholic drinks.
- Relaxation rooms – with chase Lange and dimmed lighting options.
- Daily selection of international newspapers and magazines.
- Full HD satellite TV entertainment systems.
- Shower rooms with bath robes, towels, toiletries, shaving kits and Amouage perfume.
- Baby changing facilities.
- Disabled access with dedicated bathrooms and showers.
- Full free WIFI internet access.
- Business centre with full facilities.
- Male & female prayer rooms.
- Complimentary 15 minute massage from our lounge Spa.
- Limousine Service from the First lounge to your aircraft with personal chauffer.

Yes

Guests travelling on Oman Air flights can avail of last minute upgrades at extras.omanair.com. On the website, you will be requested to enter your last name and PNR to request an upgrade.
For upgrade requests made more than 26 hours prior to flight departure, you will select your desired flight and place a bid amount for the flight along with entering your payment details. 26 hours prior to departure, you will be notified on the status of your upgrade request.
For upgrade requests made less than 26 hours prior to flight departure, you will select your desired flight and agree to a set price for the upgrade along with entering your payment details. You will be notified on the status of your upgrade request within minutes of your request.
If you used a credit card to make the payment, your card will debited once upgrade is granted. If you used a debit card to make the payment, your card will debited upon upgrade request.

Upgrades start at $70 but prices vary dependent on flight time and season. Guests are encouraged to visit extras.omanair.com to determine the price of an upgrade for the desired flight.

For upgrade requests made more than 26 hours prior to flight departure, you will be notified on the status of your upgrade request. For upgrade requests made less than 26 hours prior to flight departure, you will be notified on the status of your upgrade request within minutes of your request.

Guests travelling on an upgrade will be entitled to a Business Class seat onboard and Business Class meal (if available) along with extra baggage allowance in line with the particular flight segment.
Complimentary Lounge access & Chauffeur services are not available to upgraded passengers.
To learn more, please refer to Flight Upgrade.

Guests travelling on Oman Air flights can apply to purchase an extra legroom seat (exit or front rows seat) via extras.omanair.com On the website you will be requested to enter your last name and PNR, then to select the desired flight, whereupon you will be directed to the payment page to enter your card details. Following payment, your seat will be processed 24 hours prior to flight departure or instantly if departure is in less than 26 hours.
Your card will debited at the time of sign up.

Prices vary depending on the destination. Guests flying from Asia Pacific & Europe to Muscat and vice versa will be charged OMR 15 ($39), while guests flying all other routes to and from Muscat will be charged OMR 5 ($13).

For extra legroom seats requested more than 26 hours prior to flight departure, your seat will be assigned 26 hours prior to flight departure while all other seat requests will be made within minutes of your requests.

Guests travelling on Oman Air flights can purchase bassinet seats via extras.omanair.com,where you will be requested to enter your last name and PNR.

Guests who have not checked-in may purchase a seat on extras.omanair.com at their Airport and are to directly approach one of the check-in desk prior to receiving their seat should they face any issues.

No. Guests must sign up for a seat online and pay using a debit or credit card.

Airport teams can contact operations@optiontown.com. Guests can contact the WY call center or check extras.omanair.com.

All fare classes in Economy Class are eligible to purchase Extra Legroom Seats.

No. We don’t offer this arrangement.

Payment for E-tickets can be made either by cash, credit card, and purchase orders or otherwise as you were making payment for your paper tickets from Oman Air. There is no change in mode of payment for E-ticket compared to paper tickets.

Guests travelling on more than two flight legs can purchase a seat with extra legroom on each flight leg.

Guests who have checked online may be eligible for a seat with extra legroom. You are advised to contact the airport check-in desk for assistance.

If the seat has not been pre-assigned, MEDA guests who arrive at the airport must pay to reserve a seat with extra legroom.
To learn more, please refer to Extra Legroom