Frequently asked questions

Visit Sindbad.omanair.com and use the Join Sindbadoption or download the Omanair app from the Google play store or Apple store and use the join Sindbad option. Enrolment in Sindbad is absolutely free!

Any person above the age of 2 years can join Sindbad. Children between the age of 2 and 18 years of age must be enrolled by their parent or a legal guardian (subject to local laws and regulations).

You may download your digital Sindbad card from the Oman Air app as soon as you enroll. Sindbad Gold and Silver will receive their physical Sindbad card in 2-3 weeks’ time after the Tier upgrade. Please make sure that you have updated your correct postal address in your Sindbad account.

If you have just moved up to Sindbad Silver or Gold tier, please log in to your account on the Oman Air mobile app and refresh your digital Sindbad card. Silver and Gold members may use the digital Sindbad card to avail of lounge access, extra baggage allowance, earn miles at partner establishments and more. Your physical Sindbad card will reach you in 2-3 weeks provided you have updated the correct postal address in your Sindbad account.

If you have lost your Sindbad card, please inform the Sindbad Service Centre in Oman at the earliest. The Sindbad Service Centre will request a new card for you and it will be sent to your mailing address. Sindbad Blue and Silver members will be charged 300 miles for every replacement card. Sindbad Gold members will be mailed replacement cards free of charge. You may use your digital Sindbad card for privileges at the airport or at partners. Simply download it from the Oman Air mobile app.

Sindbad members earn miles that can be spent for free flights, flight upgrades, online shopping for a variety of Muscat Duty Free products, exciting raffles, promotions and more. Sindbad has 3 membership tiers. You start as a Sindbad Blue member. The more you fly with Oman Air, the higher your membership tier. Each membership tier is packed with benefits and privileges. Silver and Gold tiers brings exclusive benefits like complimentary upgrade vouchers, lounge access, excess baggage allowance, priority check-in and more.

Airport benefits for Sindbad members are applicable only when travelling on Oman Air operated flights. Airport privileges are not applicable when flying on partner airline or code-share flights that are not operated by Oman Air.

By setting up a Family account, you can earn miles faster by pooling all the miles earned by your immediate family members in to one account. Whenever a family account member travels, 100% of the miles earned by them will be transferred to the Family head’s account. You may enroll up to eight immediate family members (Father, Mother, Spouse and Children) in your Family account. Whenever they travel, 100% of the Sindbad miles earned by them will get credited directly to the Family Head’s account. Set up a Family account.

Yes, family members can move up to Sindbad Silver and Gold tiers based on their travel on Oman Air. While the Sindbad miles they earn will get transferred to Family Head’s account, the Sindbad Tier miles that they earn will get credited to their individual account.

Yes, you may change (remove or replace) only one member from your Family account in a calendar year. Please contact the Sindbad Service Center at sindbad@omanair.com for assistance.

Family members will be issued with individual Sindbad numbers and Sindbad cards. Family members have to earn their Tier based on their individual Oman Air flight activities and qualify for Gold or Silver tier. They will not automatically qualify as Gold/Silver member based on your tier. No, your family members will not be eligible to use the privileges associated with your Gold or Silver card.

Yes, all they have to do is to download their personalized Sindbad digital card from the Oman Air mobile app.

Yes, Family members will earn Sindbad miles for their spends with our Partners.

Yes, as a new member you can claim miles for Oman air flights taken upto 90 days before your date of joining Sindbad. Simply login to your account, select ‘Claim missing miles’, enter your flight details and submit your claim.

You can earn Sindbad miles both in the air and on the ground. Just fly with Oman Air or our Partner airline or transact with any of our global network of Partners. The more Sindbad miles you earn, the more your choices to spend them.

Remember to quote your Sindbad number every time you make a booking, check-in for a flight or transact with any of our Sindbad Partners. Make sure that the name on your ticket matches the name mentioned on your Sindbad account. This will ensure that the miles are automatically credited to your account. You can check the miles balance at any time online on Sindbad.omanair.com or on your mobile phone by logging into your Sindbad account.

The miles for an Oman Air flight will reflect in your account 24 hours after your flight provided the Sindbad number and name on your ticket is the same as that in your Sindbad account. For automatic credit of flights in your Family member accounts, enter their individual Sindbad number at the time of reservation or check-in.

It may take up to four weeks for a partner activity to appear in your Sindbad account.

A Segment is a flight activity from an origin to a destination. In general terms one boarding pass is equal to one segment. For example, Oman Air flight from Muscat to London covers one segment and London to Muscat would be a second segment.

You can claim miles for missing Oman Air flight activities for up to 6 months after your flight date. Simply log into your Sindbad account, visit the “Claim Missing miles” section and enter the flight details. The miles will be instantly credited to your account provided the name on the ticket exactly matches the name in your Sindbad profile.

You can claim miles for missing partner activities for up to 6 months after your activity date. Simply log into your Sindbad account, visit the “Claim Missing miles” section, select the partner, enter the activity details and upload scanned copy of the payment receipt. Partner claims can also be submitted through the dedicated missing miles claim links on the partner page.

Sindbad miles can only be earned on flights operated by Oman Air or Partner Airlines. Code share flights marketed by Oman Air with WY flight number but operated by another airline are not eligible to earn miles. If in doubt, please contact the Sindbad Service Centre at Sindbad@omanair.com.

Each Tier has its own set of privileges. Please refer to the Sindbad benefits page for details.

On rare occasions due to operational requirements such as cancellation or missed connections, we rebook our guests on another airline. In such instances, you are entitled for the same number of miles that you would have earned on the original itinerary that you had paid for. In order to claim your miles, please send the original Oman Air ticket number and boarding pass copies toSindbad@omanair.com.

Sindbad mile is the currency of Sindbad. You will earn Sindbad miles for flights taken on Oman Air and for transactions made with program partners. You can use the Sindbad miles earned for free flights, flight upgrades, raffle tickets and to purchase products from Muscat Duty Free online shop. They are your key to exciting Rewards, exclusive privileges and benefits.

The Tier miles you earn determine your membership tier in Sindbad. As a member, when you fly with Oman Air, in addition to earning Sindbad miles, you will also earn Tier miles. Tier miles are earned at the same rate as Sindbad miles and depend on the route you fly and the class of travel. Tier miles help you to move up the Tier level from Blue to Silver or from Silver to Gold. Tier miles are earned only for flights on Oman Air.

Your Sindbad miles are valid for three years from the date of the activity. For example, miles earned for a flight taken on 1st February 2019 are valid until 1st February 2022. The validity of Sindbad miles cannot be extended.

We will do our best to keep you informed about your mileage validity. You can also keep track of your Sindbad miles and use them before their expiry by checking your account on Sindbad.omanair.com. Although your miles must be redeemed before they expire, you can use them to book a flight Reward that is valid for up to 12 months. This means that even if you can’t travel before your miles expire, you can still redeem them now for a future trip or for online purchase of Muscat Duty Free items. However, validity of the expired miles cannot be extended.

Yes, if you are short of miles to claim a reward of choice, you can top up the shortfall using the “buy miles” option. Log into your Sindbad account and select ‘Buy/Transfer miles’ option. On the ‘Buy/Gift/Transfer miles’ page select the number of miles that you want to buy. The applicable charge in US Dollars will be calculated automatically. Proceed with the payment by entering the credit card details. On completion of the transaction your will receive an email confirming the number of miles purchased and amount charged.

You can also Transfer your Sindbad miles to a members account using the Buy/Transfer miles option at a nominal charge of USD 0.020 per mile. Transfer of miles helps your family member of friend to top up miles and claim their Reward ticket faster.

Yes, you can redeem flight Rewards using Sindbad miles for anyone you wish.

To move up to Sindbad Silver Tier you need to earn 20,000 Tier miles or 15 Segments, and to move up to Gold you will need to earn 40,000 Tier miles or 30 Segments, both within a consecutive 12 month period.

When you move from Blue to Silver Tier or from Silver to Gold, it will be valid for a period of one year from the date you qualified to move up to the higher Tier. In addition to this, you will be given a bonus of 1 month to enjoy the privileges of your current Tier and allow you to earn the required Tier miles to re-qualify and keep your current Tier. For example, if you reach Sindbad Silver on 17th September 2019, your Silver tier validity date will be 17th September 2020 and the expiry date appearing on your Silver card will be October 2020.

Visit OmanAir.Com to redeem your miles for a flight Reward. Simply click on the ‘Book’ link, and on ‘Book a Flight’ page pick your destination, cabin class, date, Miles as a payment method and find flights. Sign in to your account and follow the easy steps to receive your ticket by email.

Yes, you can redeem your miles for one-way flight tickets.

No. flight Rewards are exclusive of tax, fees and charges. You will have to pay them at the time of issuing or reissuing your ticket.

Yes. Some countries, for example: United Kingdom, impose additional taxes or charges when you travel in a higher class. The difference in taxes will be collected from you at the time of upgrade of your booking with miles.

There is no limit to the number of changes you can make to your booking; however, service charges will apply to each change.

Yes. You are entitled to all the benefits of the class of travel to which you have upgraded. These include extra baggage allowance of 2 bags, up to a total weight of 60 kg, priority baggage delivery on arrival at your destination and airport lounge access.
Please note that the fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with miles.

No, Sindbad miles will be credited based on the type of fare initially purchased prior to the upgrade with miles.

Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Sindbad miles.

Login to your account, click on the 'Upgrade reward' tab under 'Spend your miles' option to view the details of the vouchers awarded to you. Select the voucher you wish to use, update the ticket details of the beneficiary and submit your request. If the seat is available, the Upgrade will be confirmed within 3 working days and you will be notified by Sindbad Service Centre team. Additional taxes applicable, if any, will have to be paid at the time of reissue of the ticket. Your ticket with confirmed booking in Business Class will be emailed to you on completion of above process to the email registered in your account.

Junior Sindbad Flyer is a loyalty program targeted at our younger passengers i.e. children between the ages of 4 and 12 years. As a part of this program, children travelling on Oman Air will be given a passport on board, in which they have to fill in their details and get it stamped by the captain every time they travel on Oman Air. When they have collected 10 stamps, they can exchange the passport for a free ticket in Economy Class to any Oman Air destination.

Junior Sindbad Flyer is specially designed for our younger passengers between the ages of 4-12 years (at the time of receiving their passports)

Every time a Junior Sindbad Flyer travels on Oman Air they need to give their passport to the Captain and get it stamped. On collection of 10 stamps (ie; 10 flights to any Oman Air destination) which should be within 2 years of the first flight, the Junior Sindbad Flyer become eligible for a free ticket.
To claim for free ticket please submit the Junior Sindbad Flyer passport with the stamps to the nearest Oman Air ticketing office. The Junior Sindbad Flyer has to be accompanied by one of the parents at the time of the ticketing. Oman Air Staff will check the passport entries. On successful verification a return Economy Class ticket will be issued for the Junior Sindbad Flyer to any Oman Air destination of his/her choice. (Any taxes, fees and surcharges applicable to the ticket will have to be paid at the time of ticketing transaction).
Once a ticket is issued, the passport will be voided and a new one will be issued on the Junior Sindbad Flyer’s next flight upon request.

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Yes, existing Sindbad members can join the Junior Sindbad Flyer programme. All you have to do is request a Junior Sindbad Flyer passport during your next flight on Oman Air. Also remember to enter your Sindbad number in the form attached to the passport.

No, it is not possible to reclaim any missing flight retroactively.

No, the ticket requested has to be in the name of the Junior Sindbad Flyer.

You may request an additional passport on completion of your current passport either onboard or through the Sindbad service center.

You can request for a new passport. You have to start collecting the stamps again. We cannot stamp for past flights.

Yes, soon after you have joined Sindbad, you can login to your account and download your digital membership card from the Sindbad website or Oman Air’s mobile App.

You can download your Sindbad card through the Oman Air mobile app as follows:

• Download the Oman Air mobile app from the Android or Apple store on your mobile device.
• Log-in to your Sindbad account.
• Click on the download digital card.
• Save it to your device’s photo library for quick access to your card.

Print / save your digital Sindbad card now or access My Account As a Sindbad member, you no longer need to have a physical membership card to enjoy the benefits of membership. Simply quote your Sindbad number, show your digital Sindbad card to continue enjoying your privileges, earning and redeeming Sindbad miles.

Digital cards are convenient and easy to use, they are on your mobile phone and can be accessed anytime, anywhere and above all they are eco-friendly! We encourage all members to download their digital cards on their mobile devices for a convenient and responsible travel experience.

Yes, digital Sindbad cards are available to members of all tiers. What’s more, your tier changes are reflected on your card instantly. All you have to do is refresh your card to get the new tier membership card on your phone!

Your digital Sindbad card contains your membership information:

• Name
• Sindbad number
• Membership Tier
• Card validity where applicable,Blue cards do not expire
• Bar Code which you can use for check-in and Muscat duty free

All Gold and Silver Sindbad members will continue to receive their physical Sindbad cards in the mail upon qualification. However, we will cease the issuance of physical Sindbad cards for Blue members from Wednesday, 1st May 2019.