Baggage FAQ

• Except for Super Saver fares*, which do not include a checked baggage allowance, guests in Economy Class are entitled to a total of 30 kg.
• Guests traveling in Business & First Class guests are entitled to a total of 50 kg.

In all our cabins, First, Business and Economy, guests can bring up to two pieces of luggage.

Cabin Class (Fare)	Gold	Silver	Others
Business & First	70kgs (3 bags)	60kgs (2 bags)	50kgs (2 bags)
Economy (except SuperSaver)	50kgs (2 bags)	40kgs (2 bags)	30kgs (2 bags)
Economy Supersaver	0 bags (50% discount) Prepaid online only	0 bags (25% discount) Prepaid online only	0 bags

Linear dimension: 158 cm/62 in (width + height + length)

Weight: No one single bag can weigh more than 32kg.

Baggage that exceeds the standard dimension restrictions are subject to applicable fees.

Any bag that exceeds the maximum weight (32 kg) restriction will not be accepted, without exceptions.

To avoid extra charges for excess baggage, please make sure to fit your allowed weight into your allowed number of pieces. Any extra weight or number of pieces will be subject to additional fees, provided there is space in the hold for your excess baggage.

 

Costs for excess baggage can be found online: Extra Bags & Weight .

Passengers traveling without checked-in baggage can choose our Super Saver fares, which provide the lowest prices and allow 7 kg of carry-on luggage at no cost. Click here to learn more about our fare brands.

You can carry up to 7 kg of hand baggage on all Oman Air flights.

All tickets purchased before 24 Feb, 2020 will have the same baggage allowance shown on the ticket receipt. Tickets issued after 24 Feb, 2020 will be subject to the fare-brand allowances which were specified when they were issued.

Charges depend on your destination. See our Extra Bags & Weight baggage policy for more information.

This depends on the fare brand you have chosen. We offer Super Saver fares which include Carry-on Bag 7 kg only. Other fares include a range of baggage allowances.Check our fare brands here.

All tickets for travel between the Indian Sub-Continent and the Gulf Corporation Council countries will include a free baggage allowance. Please check our fare brands here.

No. All sporting equipment is considered part of your baggage allowance, as long as the total weight is within you free baggage allowance and your equipment is within the dimensions of checked luggage limit. For more information, please review our Check-in Baggage Policy.

If your musical instrument is within the limits for hand luggage weight and dimensions, you can bring it on the plane. If exceeds the limits, based on availability, you may be able to book Cabin Baggage Service, which allows you to secure your instrument in the seat next to you. Please contact our Call Centre or your preferred travel agency for more information.

 

Oman Air does not allow pets in the cabin; we do allow pets to travel as checked-in baggage, provided certain conditions are met.

 

Please review our policies and requirements for Travelling with Pets.

No, These fares are only offered in Economy Class.

If you haven't purchased a checked baggage allowance, please review the rates to purchase an allowance at the airport. The information is listed on our Airport baggage rates page.

In addition to the free baggage allowance, the following items are also accepted as carry-on baggage without any additional charges.

 

Examples include:

• Handbag, pocket book or purse
• Overcoat, wrap or blanket
• Umbrella or walking stick
• Small camera and / or binoculars
• Reading matter
• Infant carry basket,carry cot, strollers (for guests traveling with infants)
• Crutches or collapsible wheelchairs
• Medical braces or prosthetic devices
• Laptops and portable computers in small bags
• Mobile Phone
• Guitars or similarly sized instruments in bags with a maximum dimension of 78 in /198 cm, provided the instrument is in a soft case

You cannot pre-purchase extra baggage allowance online on a codeshare flight. However, you can pay for excess baggage at the airport, at the operating carrier’s departing terminal.

Guests travelling between India and Canada will enjoy free baggage allowances according to class of travel:

Specifications	First & Business Class	Economy Class
Allowance	2 Piece	1 Piece
Weight	23 kg/Piece	23 kg
Dimension	Total: 158 cm/piece	Total: 158 cm

 

If you have more pieces, additional charges will apply:

Specifications	First Additional Piece	Further Additional Piece
Price	100 CAD	200 USD
Weight	23 kg/piece	23 kg
Dimension	Total: 158 cm/piece	Total: 158 cm

For more details about the dimensions and weight of your baggage, click here to review our Baggage Policy

Please check our Sindbad page

For your web bookings, please communicate with our call center for all your booking inquiries

Call: +968-24531111, Fax: +968-24153300

Email: webbooking@omanair.com

For all your Web booking cancelation and ticket refund requests: www.omanair.com/en/manage-bookings

For forwarding credit card authorization letter and other documents: rpt@omanair.com

The following items are accepted for transportation at your own risk: Fragile or unsuitably packaged items such as antiques, art, bottles, cameras, computer equipment, mirrors, strollers, musical instruments, precision tools, small appliances, sound reproduction equipment and trophies.

 

Irreplaceable or essential items such as antiques, artefacts, car keys, house or other keys, currency, checks, negotiable papers, securities, essential medication, heirlooms, collectible items, irreplaceable business documents, jewellery, precious stones or metals including silverware, natural fur products, optics, contact lenses, paintings and other works of art.

 

Perishable items such as fish, meat, flowers or plants.

 

Oman Air will not be liable for damage, loss, or spoilage of these items. You may choose to carry the item(s) with you if they meet the requirements for carry-on baggage. Essential medication or currency should never be checked.

 

We strongly recommend that you do not pack valuable and special items into your checked baggage. Please use your carry-on allowance for any important documents, cash, fragile or perishable items, keys, jewellery, computers and other personal electronic devices, samples, medicines, medical documents, passport, and other identity papers.

For more details, please review our check-in page here.

For more details about Special Baggage services, please check our baggage service page.

In the unlikely event that we do not locate your baggage, within 21 days, the following documentation must be presented to the closest airport Oman Air serves. Please provide the following:

 

• A completed Baggage Claim Questionnaire (click here for a copy) that was provided when you reported the loss or damage.
• The initial Passenger Irregularity Report filed at the airport where your travel was completed.
• Claim portions of the baggage identification labels.
• Ticket/s, if you did not use an electronic ticket.
• Boarding card/s.
• A copy of the passenger's identity card/passport.

Our ticketing contract excludes liability for consequential damages such as inconvenience, car rental expenses, phone call expenses, hotel, or meal costs. Additionally, Oman Air cannot offer refunds of airfare due to baggage discrepancies.

Please contact the Baggage Service office at your arrival airport. If you need to make queries about your checked baggage once you've left the airport, please call the Baggage Service office at your arrival airport.

 

For further information about Oman Air’s liability coverage for checked baggage and contact information for our Central Baggage Services, please review this portion of our site.

 

A PIR is a Property Irregularity Report, which is given to you by the local handling agent on arrival, when you report that your baggage has been delayed. The unique reference number of the report helps us track your bag and return it to you as soon as possible.

If you're following up on a baggage claim, click here for a list of our specific destination airport.

Once your baggage has been found and, where local laws allow, you'll be contacted by our local handling agent to arrange delivery, subject to customs clearance. If we are unable to deliver your baggage to you, you'll be asked to collect it from our local handling agent at your arrival airport.

If your baggage has been damaged, or there is a missing baggage content, it is important to immediately make a baggage claim while you're at the airport, and complete the Damage Irregularity Report before you go through customs.

 

Also, please contact our nearest Oman Air office or our baggage services agents at your destination airport and provide the following information:

• Name of passenger traveling (as read on ticket)
• Baggage Irregularity Report reference number (PIR)
• Flight number and date of travel
• Airport location where baggage report was filed
• Any other pertinent information

Note: It is important that customers retain all damaged property until it can be inspected by an Oman Air baggage service agent and a damaged property report is issued.

 

Please remember to file a claim, as per the above-documented Claim Procedure for Baggage Irregularities. All other baggage related claims or complaints may be sent in writing to:

 

Central Baggage Tracing

Telephone: +968 24519230/+968 24518813

E-mail: CBT@omanair.com

Click here for specific destinations email address.

When ticketed passengers are away from their permanent address and the delivery of baggage is delayed, Oman Air may authorize compensation in cash per ticketed passenger for the purchase of essential personal items such as clothing and toiletries.

 

Our ticketing contract excludes liability for consequential damages such as inconvenience, car rental expenses, phone call expenses, hotel or meal costs. Additionally, Oman Air cannot offer refunds of airfare due to baggage discrepancies.

Passengers who need assistance in locating an item left on an Oman Air aircraft or left behind at an Oman Air boarding gate area should contact the Oman Air airport staff where travel was completed or the airport where the item was last seen.

 

We will search for your missing property and contact you if we locate any of the missing items or something similar to what you have described.

Oman Air will not be liable or responsible for articles that are removed from your baggage by airport security personnel in accordance with applicable laws and regulations.

If your baggage is delayed or damaged on a flight with one of our partner airlines, please report it to the airline which operated the flight.

If you're traveling from Jeddah or Madinah, you can bring up to five litres of Islamic Holy Water, also known as Zamzam water, as checked baggage, in addition to your applicable baggage allowance at no extra cost. If you’re travelling from other cities in Saudi Arabia, bringing the water is not allowed. Please note that the water must be sealed and safely packed in government-approved packaging.

TVs that are larger than 55 inches must be transported as cargo items. TVs that are 43 inches and smaller are considered to be part of your baggage allowance. There are special charges for TVs ranging in size from 43 inches to 55 inches. Please review our see Special Baggage Charges.