Oman Air, Oman’s national carrier has launched e-ticketing services at Trivandrum Station, after implementing the use of its own departure control system called Airport Check-in System / International (ACSI), with full weight and balance. The successful cutover means that Trivandrum Airport is now connected directly to the full suite of passenger service systems.
The cutover was initiated on 21st July 2006, and the first flight has been processed through the new system was WY 816 from Trivandrum to Muscat. Oman Air is among the first group of international carriers to utilize this new functionality in Trivandrum.
Mr. Hamood Al Bahlani Oman Air’s Divisional Manager Services Delivery stated : “Oman Air in its endeavor to compile services all along with the company’s commercial ambitious plans, the management have endured many agreements, to introduce several new systems and programs provided by Sabre, an internationally renowned company specializing in Airline Solutions, including e-ticketing and internet booking.
He added: “Trivandrum station is the ninth on Oman Air’s ACSI automated network, whereby the system will be implanted at all Oman Air’s destinations. It is worth mentioning that Oman Air has become one of the first Saber Airline Solutions customers in the Middle East, to implement e-ticketing successfully”.
He added: “(ACSI) system provide customers with an enhanced level of services, and increase operational efficiency. It advances passenger’s check-in processing through check-in facilities to onward destinations, including electronic ticketing. Hence this will improve the total passenger experience on Oman Air.
He enclosed: “The professional manner in which Trivandrum & Muscat staff, throughout their close cooperation with Indian Airlines, handled the cutover, and greatly contributed to its success. Trivandrum has now joined other Oman Air stations (Muscat, Salalah, Dubai, Cairo, Mumbai, Chennai, Kuwait and New Delhi), in applying e-ticketing. Oman Air is targeting to achieve 100% ET by 31st December 2006, while it is an IATA mandate to be achieved by end December 2007. Hyderabad is the next destination due for cutover by end August 2006.