One of Oman Air's key business units has been awarded the prestigious ISO 9001:2008 Quality Management System Certificate. The certificate was presented to Oman Air Inflight Services by Bureau Veritas Certification Holding SAS and has been accredited by the United Kingdom Accreditation Service (UKAS). It confirms that Inflight Services operates in line with Oman Air's vision of offering the highest possible standards in every area of its work.
Inflight services joins a number of other business units in holding ISO certification, including Oman Air Learning and Development, Supply Chain management and Oman Air's First and Business Class lounges at Muscat International Airport.
The In-flight Services Department is responsible for the definition, development and implementation of onboard products and services. The achievement of ISO certification followed a Quality Management System audit of all areas of the department's business processes, including On-board Food and Beverages, On-board Entertainment, On-board Product and Services, Cabin Crew Training and Quality Control. The Quality Management System enhances the audit process's documentation and customer focus, and highlights potential savings.
ISO 9001:2008 certification demonstrates that the holder meets the needs of customers and other stakeholders, whilst also meeting statutory and regulatory requirements. It deals with the fundamentals of quality management systems, including the eight management principles upon which the ISO 9000 family of standards is based. These are Customer Focus, Leadership, Involvement of People, Process Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision Making, and Mutually Beneficial Supplier Relationships.
The challenge for Oman Air Inflight Services of achieving of ISO 9001:2008 certification by was led by Usama Al Kharusi, Senior Manager In-flight Services. Following presentation of the certificate, the entire Inflight Services team was thanked for mapping processes, documentation and implementation, and for achieving this milestone accreditation.