Oman Air, the national carrier of the Sultanate of Oman has officially launched their new Contact Centre at Knowledge Oasis Muscat (KOM) – the emerging IT Park of Oman.
The carrier has invested in “state of the art” technology providing a platform that will ensure their services standards are at the leading edge of airlines worldwide. Flight reservations, ticketing, holiday enquiries and Sindbad the airline’s Frequent Flyer Program can be accessed 24 hours x 365 days per year.
The Contact Centre allows passenger's to access information through multiple means of communication including phone, email, fax and the recently launched SMS mobile phone service.
After extensive research the airline settled on Infoline, a leading IT Service Provider in Oman and forms the backbone of the Contact Centre’s functions.
Barry Brown, Oman Air’s Vice President Commercial said - “Our Contact centre currently exceeds 2500 telephone calls per day in addition to hundreds of email enquiries. The Infoline technology provides us with the capability to match the airlines carefully measured growth plans for the next 10-15 years. We are providing ongoing training to our Contact Centre staff in an effort to surpass the current daily service level of 95% which is already a solid benchmark figure in world airline terms.”
Mr. Sameer Gupta, the Executive Vice President of Infoline said, “Infoline is extremely privileged to work with the Sultanate’s national carrier and be chosen as their technology partner.”
The Contact Centre details are as follows
Phone : +968 24531111
Fax : +968 24513300
Email : email@example.com
Mr. Usama Karim Al Haremi
Manager – Corporate Communications & Media Department
Phone : +968 24519616
Fax : +968 24510771
Email : firstname.lastname@example.org