Within its endeavor to enhance customers' banking experience by providing highly secured payment solutions. BankDhofar joined hands with Oman Air to launch an E-commerce Payment Gateway platform. The initiative will enable Oman Air customers to process their air tickets booking online, using their debit cards and receive instant responses of the payment transactions.
Suleiman Al Ghannami, Oman Air Chief Financial Officer, said: “Oman Air is delighted to partner with BankDhofar and its E-commerce Payment Gateway platform to offer customers a convenient way to purchase their flight tickets online and on our mobile app. This partnership proves our commitment towards improving our customer experience with the introduction of convenient payment options. Oman Air works hard and do its best to satisfy its valued guests.”
Commenting on the partnership, Ahmed Said Al Ibrahim, Chief Operating Officer at BankDhofar: “BankDhofar is committed to providing quality products and services that fit in seamlessly to customer’s needs and adapt to the increasingly changing technological trends. With this solution offered to Oman Air, BankDhofar aims to reaffirm its position as a leading bank in the Sultanate in providing secured payment solutions.”
This service is in line with BankDhofar's digital transformation roadmap to offer service excellence to its customers and contribute to the digital economy by improving the electronic payment ecosystem. BankDhofar's E-commerce Payment Gateway platform offers a highly secure, safe & intelligent E-commerce transaction environment to its E-commerce customers. As phase one, the platform enables Oman Air customers to process their air tickets booking with their debit card, through booking websites or applications and receive instant responses of the payment transactions.
Ghaith Al Darmaki, Senior Vice-President Information Technology said: “Digital Platforms form a critical portion of our everyday life. With the customer in mind we have customized our website and online portal to offer a better customer experience. Expanding payment options for customers based on their locations and convenience is a key to provide seamless experience. Working closely with an industry leader such as BankDhofar would enable us to expand our digital services. And through this synergistic tie-up, we aim to offer guests the convenience of paying for their airline tickets and ancillaries on a seamless, real-time basis.”
Commenting on the service, Abu Baker Karim Al Balushi, Head of Information Technology at BankDhofar said: “The e-Commerce Payments system is one of the initiatives which BankDhofar had embarked jointly with Oman Air to enhance the customer experience journey and to understand the challenges of Oman Air payment system. Looking at the transactions numbers and the growing customer base of Oman Air, BankDhofar’s Payment Gateway takes this complexity out of the equation and ensures a highly scalable and resilient platform. It also offers Oman Air customers to process payments in a safe, secure and efficient environment without worrying about the back-end complexities associated with adding new forms of payment”
About Oman Air
Oman Air is the flagship carrier of the Sultanate of Oman and an Official 4 Star Airline (Skytrax 2011). Founded in 1993, the airline has since witnessed massive growth and has played a major role in making Muscat an important traffic hub in the Middle East, supporting the commercial, industrial and tourism sectors.
Oman Air’s outstanding aircraft interiors include its First Class Private Suite, which provides each of the First Class passengers with fully enclosed, extra tall, Suite with doors to ensure privacy and converts to a very comfortable lie-flat seat in the skies. The outstanding Business Class seats each provide easy aisle access, ample storage space and the latest technological amenities. Economy Class seats offer adjustable head and leg rests, together with generous leg and elbow room. State of the art in-flight entertainment systems feature individual seatback screens, audio and video on demand. In addition, Oman Air has pioneered both mobile telephony and Internet connectivity on board its wide-bodied flights and this is available in all three classes.
BankDhofar is one of the best banks in the region, catering to customers’ needs and requirements, and setting the standard for best customer experience within the banking industry in the Sultanate through innovative products and creative solutions. Following best international banking practices, provision of outstanding customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of best banks in the region. BankDhofar customer may conduct their banking transactions 24/7 through Internet Banking and Mobile Banking App. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers. The Bank offers a wide range of exclusive services which are available only with through its award winning App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services.