Oman Air has recently appointed David Thomas as General Manager - Customer Service. David joins from Emirates based in Dubai and brings with him significant experience gained within customer service roles in the aviation industry.
David has worked in senior capacities with leading airlines and aviation organisations based in the Gulf, UK, South Africa and Asia/Pacific regions.
Barry Brown, Vice President, Commercial of Oman Air, welcomed Thomas to the fold of Oman Air. Brown said - "It is my pleasure to welcome David to our management team. With his experience and proven ability in the aviation industry, we are sure that he will bring in value-added changes to Oman Air's plans to enhance its services and expansion of its rapidly growing network".
On his appointment as the GM - Customer Service, David said that he was proud to be inducted into Oman Air in this capacity. "I am glad to join Oman Air at a time when the airline is in the fast-track of expansion and look forward to implement Oman Air management's vision to provide best services to its customers."
Corporate Communications highlighted that Oman Air constantly evolves strategies in Customer Service making it their top priority, investing in the latest airline systems. In his new role as the GM of Customer Services with Oman Air, David will be responsible for Customer Service at all Oman Air network stations, the forthcoming long-haul expansion and key elements of the new Muscat International Airport's planning and development process.