Press Releases

Mercator Helps Automate Oman Air's Cargo Operations

Date: 6 Mar 2011

Oman Air, the national carrier of the Sultanate of Oman, and Emirates Group's IT services business sign multimillion dollar deal. Deal calls for the deployment of Mercator's SkyChain system to lift productivity levels across the business.


Mercator has helped Oman Air to make major changes to its cargo operations management systems, replacing a paper-based, manual system, with a fully integrated and automated model. This move will result in the airline achieving further cost efficiencies and greater levels of productivity, and helping it to continue building its revenue streams.

Mercator, the IT services business of Emirates Group, deployed its internally developed Cargo application, SkyChain, in February 2011. The application provides a solution which supports the airline in increasing productivity levels through more effective management of its cargo sales, exporting, importing and transfer activities.

The implementation of SkyChain will provide Oman Air with the required automation for its end-to-end cargo operations. The system delivers process efficiencies, providing real time flight revenue monitoring, accurate shipment pricing and tracking, optimised flight capacity management and e-freight capabilities.

"Oman Air has been using Mercator's financial solution, Rapid, for more than four years and we are excited about adding SkyChain into our business operations. We have been working with Mercator to implement the new system since July 2010 and, together, SkyChain and Rapid will play a strategic and important role in supporting the growth plans for our cargo operation. This part of our business saw a 99% growth in volume and a 238% growth in income over the course of 2010 and made an important contribution to Oman Air's 51% increase in overall revenues. With the support of Mercator, we look forward to building on that outstanding success," says Mohamed Sherief Padiyath, Oman Air General Manager Commercial - Cargo.

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