If you have any unanswered questions about Oman Air and our services and need help, please select the appropriate category for more information. You may go to our feedback and enquiry section if you are unable to find what you are looking for here. Oman Air is pleased to provide the information that you require.

The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our check in section for additional information.

No.
Oman Air collects this information to have an accurate record of all passengers onboard the aircraft.
If you left an item at the airport or on your flight, you will need to contact the Lost and Found office of the airport from or to which you were traveling.
Please Refer to Expectant Mothers Information.
Yes, to book a reservation for someone other than yourself, enter their name in the details you give your booking Agent. Tickets will be issued in their name.
Yes. Please contact your travel agent or Oman Air office for all your special needs when making reservations.
Electronic ticketing allows you to travel without the use of paper tickets. Ticket information is electronically stored, and you receive only a confirmation of your itinerary and receipt.
Yes. To learn more please click on the following link: http://www.muscatdutyfree.com/customs-allowance
All Oman Air flights to Muscat land at Muscat International Airport on the sea of Oman coast, 20 miles west of Muscat's city centre. After arriving into Muscat, take a taxi to the centre, passing turquoise sea on one side and distant desert mountains on the other. Haggle at the souk market in Muscat's Muttrah district. Absorb the lingering scent of spices, sandalwood and frankincense then join Muscat locals strolling along Muscat's waterfront promenade, the Corniche.
Taxis await flights outside Muscat airport's terminal. Agree the fare before you get in, though. Or pay at the taxi counter just outside the Arrivals hall, which has fixed rates to hotels and areas of Muscat. Many of Muscat's hotels lie on the coast between Muscat International Airport and downtown Muscat. For a cheaper option after your Muscat-bound flight, walk to the roundabout where minibuses stop on their way to central Muscat.

Yes. Oman Air has 1 dedicated First Class Lounge - Muscat. To access this lounges, you must have a First Class ticket on Oman Air.

The lounge offers an exceptional standard of hospitality and comfort all within a uniquely modern design but retaining the key elements of the Omani culture and heritage.

Located on the 1st floor of the departure terminal at Muscat International Airport (after the immigration counters), the Lounge offers the following services:

- Experienced team of customer service staff on hand to look after your every need.
- Personal chef to prepare a refreshment or full dining experience.
- Fully stocked bar offering alcoholic and non alcoholic drinks.
- Relaxation rooms – with chase Lange and dimmed lighting options.
- Daily selection of international newspapers and magazines.
- Full HD satellite TV entertainment systems.
- Shower rooms with bath robes, towels, toiletries, shaving kits and Amouage perfume.
- Baby changing facilities.
- Disabled access with dedicated bathrooms and showers.
- Full free WIFI internet access.
- Business centre with full facilities.
- Male & female prayer rooms.
- Complimentary 15 minute massage from our lounge Spa.
- Limousine Service from the First lounge to your aircraft with personal chauffer.

Taxis await flights outside Muscat airport's terminal. Agree the fare before you get in, though. Or pay at the taxi counter just outside the Arrivals hall, which has fixed rates to hotels and areas of Muscat. Many of Muscat's hotels lie on the coast between Muscat International Airport and downtown Muscat. For a cheaper option after your Muscat-bound flight, walk to the roundabout where minibuses stop on their way to central Muscat.
Flight Upgrade – Frequently Asked Questions
Guests travelling on Oman Air flights can avail of last minute upgrades at extras.omanair.com. On the website, you will be requested to enter your last name and PNR to request an upgrade.
For upgrade requests made more than 26 hours prior to flight departure, you will select your desired flight and place a bid amount for the flight along with entering your payment details. 26 hours prior to departure, you will be notified on the status of your upgrade request.
For upgrade requests made less than 26 hours prior to flight departure, you will select your desired flight and agree to a set price for the upgrade along with entering your payment details. You will be notified on the status of your upgrade request within minutes of your request.
If you used a credit card to make the payment, your card will debited once upgrade is granted. If you used a debit card to make the payment, your card will debited upon upgrade request.
Upgrades start at $70 but prices vary dependent on flight time and season. Guests are encouraged to visit extras.omanair.com to determine the price of an upgrade for the desired flight.
For upgrade requests made more than 26 hours prior to flight departure, you will be notified on the status of your upgrade request. For upgrade requests made less than 26 hours prior to flight departure, you will be notified on the status of your upgrade request within minutes of your request.
Guests travelling on an upgrade will be entitled to a Business Class seat onboard and Business Class meal (if available) along with extra baggage allowance in line with the particular flight segment.
Complimentary Lounge access & Chauffeur services are not available to upgraded passengers.
To learn more, please refer to Flight Upgrade.
Extra Legroom – Frequently Asked Questions
Guests travelling on Oman Air flights can avail of last minute upgrades at extras.omanair.com. On the website, you will be requested to enter your last name and PNR to request an upgrade.
For upgrade requests made more than 26 hours prior to flight departure, you will select your desired flight and place a bid amount for the flight along with entering your payment details. 26 hours prior to departure, you will be notified on the status of your upgrade request.
For upgrade requests made less than 26 hours prior to flight departure, you will select your desired flight and agree to a set price for the upgrade along with entering your payment details. You will be notified on the status of your upgrade request within minutes of your request.
If you used a credit card to make the payment, your card will debited once upgrade is granted. If you used a debit card to make the payment, your card will debited upon upgrade request.
Upgrades start at $70 but prices vary dependent on flight time and season. Guests are encouraged to visit extras.omanair.com to determine the price of an upgrade for the desired flight.
For upgrade requests made more than 26 hours prior to flight departure, you will be notified on the status of your upgrade request. For upgrade requests made less than 26 hours prior to flight departure, you will be notified on the status of your upgrade request within minutes of your request.
Guests travelling on an upgrade will be entitled to a Business Class seat onboard and Business Class meal (if available) along with extra baggage allowance in line with the particular flight segment.
Complimentary Lounge access & Chauffeur services are not available to upgraded passengers.
To learn more, please refer to Flight Upgrade.
Flight Upgrade – Frequently Asked Questions