|
|
|
|
Frequently Asked Questions
The following is intended to provide you with general information only. No advice is being given by us.
- General
- Q. What is Oman Air Travel Insurance?
- A. Oman Air Travel Insurance is a travel insurance program that is offered exclusively to Oman Air customers who have booked flights with Oman Air.
- Q. Who can purchase Oman Air Travel Insurance?
- A. Any Oman Air passenger can purchase Oman Air Travel Insurance on any route of the Oman Air network where it is offered. The passenger must be a valid and legal resident of the country of departure that Oman Air flies from and where Oman Air Travel Insurance is offered.
- Q. Does Oman Air Travel Insurance enforce an age limit?
- A. Yes, you will only be covered if you are aged 79 or under at the date your policy was issued.
- Q. What is the coverage period for my Oman Air Travel Insurance policy?
- A. Oman Air Travel Insurance covers you for the duration of your trip or to a miximum of 90 days from the date of travel.
- Q. Am I still covered by Oman Air Travel Insurance if I catch a connecting flight to a different destination?
- A. Under Oman Air Travel Insurance, air travel coverage is only limited to Oman Air flights and all the destinations that Oman Air flies to.
-
- Procedures
- Q. What do I do if I encounter an accident abroad?
- A. It is important that you call the number of the Assistance Company, provided by Oman Air, as detailed in your policy before taking any action.
For any outpatient treatment, please retain all original receipts and claim them on your return to you country of residence.
- Q. Can I cancel my Oman Air Travel Insurance Policy?
- A. No, Oman Air Travel Insurance purchased from Oman Air, once purchased is non-cancellable.
- Q. Can I amend my Oman Air Travel Insurance?
- A. Yes, the Oman Air Travel Insurance policy can be modified/amended in special cases; the change can only be made prior to the departure of the first leg of the journey.
- Q. Is Mondial Travel Insurance premium refundable?
- A. No, as the Mondial Travel Insurance is not cancellable the premium is non-refundable.
- Q. What happens to my Oman Air Travel Insurance if Oman Air reschedules my Return Flight to a later date?
- A. Your Oman Air Travel Insurance is automatically extended up to a maximum of 3 days if your Return Flight is rescheduled by Oman Air to a later date.
- Q. Do I have to carry a copy of my Certificate of Insurance with me when travelling?
- A. No, you don't need to carry a copy of your Certificate of Insurance. All you need is your Policy Number which will be available to you from the email you will receive after purchasing the plan. And the 24-hour Emergency Mondial Assistance phone number: UK +44 20 8603 9935.
- Q. What do I do if I did not receive or lost my Certificate of Insurance?
- A. Your Oman Air Travel Insurance was successfully processed if it is reflected on the Confirmation Page of this site. You should receive your confirmation within 4 hours of completing your purchase.
To get a copy, simply e-mail us your Policy Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase.
- Q. Where can I get the full terms and condition of my Oman Air Travel Insurance?
- A. The Full Terms and Condition of your Oman Air Travel Insurance is available in our Policy Wording section of Oman Air Travel Insurance.
-
- Coverage
- Q. When does my Oman Air Travel Insurance policy coverage begin?
- A. For Comprehensive return trip Plans, coverage begins when you check-in for your Oman Air Departure Flight. The Trip Cancellation Benefit takes effect on the Issue Date.
- Q. How will my outpatient medical expenses be paid under the Oman Air Travel Insurance?
- A. You will be reimbursed for medical expenses incurred as a result of a covered sickness and accident as detailed in the Terms and Conditions.
- Q. If I require treatment for an illness during my trip, can I claim for medical/hospital and other related expenses?
- A. Yes, Oman Air Travel Insurance covers emergency Sickness medical expenses. This can be claimed as detailed in the claims procedure for covered sickness.
- Q. Does Oman Air Travel Insurance cover sports and other similar activities?
- A. No, currently Oman Air Travel Insurance does not cover sports and similar activities.
- Q. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?
- A. The Trip Cancellation Benefit is only applicable for insurable reasons indicated in the detailed Terms and Conditions of coverage section.
Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.
- Q. Can I buy Oman Air Travel Insurance if I have a pre-existing condition?
- A. Yes! However, Oman Air Travel Insurance has exclusions on pre-existing conditions. "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that you knew about before you purchased Mondial Travel Insurance.
- Q. Does my Baggage and Personal Effects Benefit cover theft?
- A. Yes! Oman Air Travel Insurance covers theft (and damage due to attempted theft) as long as it occurs during the duration of your policy.
-
- Claims
- Q. How long is the claim processing time?
- A. Claims will be processed within 14 days after you've submitted all required documentation.
- Q. What is the time limit for filing a claim?
- A. All claims must be submitted to the travel claims department within 30 days of your Policy End Date.
- Q. Can I contact the Travel Claims team if I wish to amend or cancel my travel itinerary?
- A. No. the Travel Claims team will only assist in filing your claim if you have cancelled or cut short your trip.
- Q. Can I file a claim if Oman Air has cancelled my flight?
- A. No. Oman Air Travel Insurance does not cover a claim if the airline cancels the flight.
Last Updated : Jan-21-2011
|
|
|
|
