About Us
Customer Service, VIP Handling Course
| Intended | This course is for airline employees who provide service directly to the passengers (ground staff, commercial, passenger’s services, public relations). |
| Content | - Defining service - Interpersonal skills steps to success - Making an impression - The protocol of customer's satisfaction - The communication process - Handling complaints - Resolving problem protocol - Handling compliments - Why do organizations loose customers? - Telephone techniques - Setting and maintaining high standards of services - Check your level of service - Obtaining customer feed back - Personal appearance and hygiene - Handling difficult customers |
| Duration | 3 working days |
| Pricing | RO 415 per participant |
