About Us
Customer Service in a Service Organization
| Intended | All employees who in anyway assisting our most valuable asset – OUR CUSTOMERS |
| Content | - The role and responsibility of the service provider - The service triangle - The EPS formula (expectation, performance, satisfaction) - The importance of first impressions - Staying positive and being a winner - Using assertive behavior in airline customer service - Building rapport with the customers - Effective customer communication skills, including listening and body language - Using the right side of the brain in customer service situations - Handling difficult and aggressive customers - Managing our personal stress when dealing with customers - The importance of teamwork in customer service |
| Duration | 3 working days |
| Pricing | RO 415 per participant |
