United Kingdom - English

CSG / Customer Service

Intended All staff in customer service or coming in contact with clients on a regular basis.
Content - Introduction to VIP Service
- Role & Responsibilities of the Staff
- Communication Skills
- Model /Barriers / Listening / Questioning
- Customer Contact Skills
- Appreciate the Customer / Validate their needs
- Identify Solutions / Provide Support
- Upset Customers
- Social Styles
- Cross Cultural Awareness
- Stress
Duration 3 working days
Price RO 275 per participant

Book a flight

CSG / Customer Service | Oman Air
Oman Air

We'll be back shortly

This site is down for maintenance. Please check back again soon. Sorry for the inconvenience. You can still book your flight and check-in online by clicking below links.

Book your flight

You can book your flight online by
clicking here

Online check-in

To check-in and generate your e-boarding pass please click here