United Kingdom - English

Airline Customer Service

Intended All customer contact staff including:
- Ticket office, reservations, check-in, traffic, operations, baggage service
  and information desks
- Cargo reservations and receiving
- Public relations and sales support personnel
- Cabin attendants.
Content - Better standard of customer service
- Communication skills
- Customer contact techniques
- Social styles
- Dealing with complaints
- Managing stress
Duration 2 working days
Pricing RO 275 per participant

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