Commercial Update 4
Wednesday December 22nd 2010
1. Latest Information
- Severe weather conditions in the UK led to cancellation of WY flights to/from London on 18th, 19th and 20th December
- Normal flight schedules to/from London resumed from Tue 21st Dec
- We strongly advise that customers should only travel to the airport if they are holding a confirmed booking for the relevant flight
- We are planning to operate an additional flight on Thursday 23rd December to assist those customers who were due to travel on cancelled services. Details as follows:
23rd Dec WY103 MCT-LHR DEP 0145 ARR 0620
23rd Dec WY104 LHR-MCT DEP 0800 ARR 1910
- We are in the process of rebooking and contacting customers but customers can also check themselves by going to www.omanair.com and using the view itinerary section to see if you have a confirmed booking on these flights
- Customers travelling from London are advised that they MUST carry a booking confirmation with them at all times or they will not be allowed to enter the airport at Heathrow
- We have extended our offer of a full refund to those booked to travel on flights up until 25th December
2. Commercial Policy for customers due to travel on cancelled services or flights to/from London up until 25th December
Due to the severe weather disrupting flights to/from the UK, the following options are available to Oman Air Customers holding a valid Oman Air ticket for travel on a cancelled services or a flight to/from London up until 25th December 2010:
- Refund of unused flights if travel has not commenced – All refunds will be credited back to the original form of payment
- Rebook – Customers can rebook on another Oman Air flight to the same destination/country or reroute to any other WY European destination subject to availability in the same booking class without any additional collection/payment for Oman air flights up until August 31st 2011 ( All journeys must be completed by 31st August 2011)
- Customers who do not want a refund and do not want to rebook – An MCO may be raised for the unused portion of travel
Sindbad Redemption tickets
- Customers traveling on redemption tickets are entitled to the same options and conditions as listed above
- Customers are able to rebook or re-route subject to redemption seats availability. Additional points/taxes may apply if re-routed
Oman Air Holidays
- Customers travelling with Oman Air holidays are entitled to the same options and conditions as listed above
3. Commercial policy for customers due to travel on flights to/from London after 25th December
4. Others
- AD/ID ticketholders will not be reimbursed for out of pocket or accommodation expenses under any circumstances