Leadership & Decision Making Course

- Creating a shared vision that becomes a driving force within your
  department
- Using the FISH principles to increase market share and enhance profit
  margin while motivating staff
- The key to leadership & how to become a dynamic leader
- Pertinent theories of leadership
- Decision making, Managing power, handling stress
- Developing confidence & having the right attitude
- Authority & the correct way to take charge
- The challenge of employee motivation
- Team work and building results through people
- How to become an effective motivator
- How to delegate
- Performance management
- Communication skills
- The fair way of disciplining an employee
- The art of managing conflict
- Making the workplace enjoyable
- How to handle difficult employees & employee expectation
- Identifying the strengths & weaknesses of an employee