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Customer Service, VIP Handling Course
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Intended
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This course is for airline employees who provide service directly to the passengers (ground staff, commercial, passenger’s services, public relations). |
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Content
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- Defining service
- Interpersonal skills steps to success - Making an impression - The protocol of customer's satisfaction - The communication process - Handling complaints - Resolving problem protocol - Handling compliments - Why do organizations loose customers? - Telephone techniques - Setting and maintaining high standards of services - Check your level of service - Obtaining customer feed back - Personal appearance and hygiene - Handling difficult customers |
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Duration
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3 working days |
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Pricing
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RO 415 per participant |
Last Updated : Sep-27-2010
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