Airline Customer Service

Intended	All customer contact staff including: - Ticket office, reservations, check-in, traffic, operations, baggage service and information desks - Cargo reservations and receiving - Public relations and sales support personnel - Cabin attendants.
Content	- Better standard of customer service - Communication skills - Customer contact techniques - Social styles - Dealing with complaints - Managing stress
Duration	2 working days
Pricing	RO 275 per participant

Last Updated : Sep-27-2010