Upon delivery of your baggage, which you wish to check-in, we shall take custody of, and issue a " Baggage Identification Tag" which will be placed on each piece of your checked-in baggage.
You will be able to retrieve your checked-in baggage from the Baggage Claim area at the airport of destination. Since baggage is quite similar in style and color, we recommend that you inspect your luggage closely and check the baggage tag which was placed at the origin to ensure you claim your own items.
If you are unable to locate your baggage upon arrival, you should notify a Baggage Service agent prior to leaving the airport. At that time, the agent will assist you file a Passenger Irregularity Report which will assist us to locate the baggage.
Oman Air will not be responsible or liable in respect of articles that are removed from your baggage by airport security personnel in accordance with applicable laws and regulations.
Passengers who need assistance in locating an item left onboard an Oman Air aircraft, or left behind at an Oman Air boarding gate area, should contact the Oman Air airport staff where travel was completed or the airport at which the item was last seen.
We will search for your missing property and contact you ONLY if we have located any of the missing or left behind items or something that is similar to what you have described.
For all your immediate written enquiries pertaining to loss or damaged bag, please contact our nearest Oman Air Office or our Baggage Services Agents at your destination airport, providing the following information:
Note *The above documents will be required to process your enquiry.
In the unlikely event that we do not locate your baggage, the following documentation must be presented to the closest Oman Air airport within 21 days. The deadline for written lost baggage compensation claim is two years from the date of the flight.
A completed Baggage Claim Questionnaire (click here for a copy) that was handed over when you reported the loss or damage.
The initial report (Passenger Irregularity Report) filed at the airport of destination where your travel was completed.
Claim potions of the Baggage identification labels.
Ticket/s (in the case of not using an electronic ticket).
Copy of the passenger's identity card/passport.
Note *The above documents will be required to process your claim.
Our ticketing contract excludes liability for consequential damages such as inconvenience, car rental expenses, phone call expenses, hotel or meal costs. Additionally, Oman Air cannot offer refunds of airfare due to baggage discrepancies.
If you need to make queries about your checked-baggage once you've left the airport, please call the Baggage Service Office at the airport you flew into within four hours after arrival.
Note 1: In case of delayed baggage a written claim shall be made no later than 21 days from the date of the baggage delivery to the passenger (all originals of necessary documents confirming the passenger's right to claim compensation, must be attached to the claim: The initial report (Passenger Irregularity Report) filed at the airport of destination where your travel was completed, Claim potions of the Baggage identification labels, Ticket/s (in the case of not using an electronic ticket), Boarding card/s, Copy of the passenger's identity card/passport).
Note 2: When ticketed passengers are away from their permanent address and the delivery of baggage is delayed, Oman Air may authorize an amount of compensation in cash per ticketed passenger for the purchase of essential personal items such as clothing and toiletries with a maximum ceiling.
If your baggage has been damaged, or there is a missing baggage content, it is important to make a baggage claim with our baggage agent (at Lost & Found) immediately while you're at the airport, and complete the Damage Irregularity Report (DPR) before you go through Customs.
Note: It is important that customers retain all damaged property until it can be inspected by an Oman Air Baggage Service agent, and a damaged property report is issued.
If you're following up on a baggage claim, click here for a list of our specific destination airport.
The following items are accepted for transportation at your own risk. Oman Air will not be liable for damage, loss or spoilage of these items.
You may choose to carry the item(s) with you if they meet the requirements for carry-on baggage. Essential medication or currency should always travel with you and should never be checked.
Fragile or unsuitably packaged items (such as antiques, art, bottles, cameras [video, still, projectors], ceramic, computer equipment, glass, hockey sticks, liquids, luggage totes, mirrors, strollers and other items subject to break in transit, musical instruments, precision tools, radios, small appliances, sound reproduction equipment, televisions or trophies).
Irreplaceable or essential items (such as antiques, artifacts, car keys, house or other keys, currency, checks, negotiable papers, securities, essential medication, heirlooms, collectible items, irreplaceable business documents, jewelry, precious stones or metals including silverware, natural fur products, optics, contact lenses, paintings/works of art).
Perishable items (such as fish, meat or any perishable food item, flowers or plants).
We strongly recommend that you do not pack valuable and special items into your checked baggage. Please use carry-on allowance for any important documents, cash, fragile or perishable items, keys, jewelry, computers and other personal electronic devices, samples, medicines, medical documents, passport and other identity papers.
To file a claim, please see Claim Procedure for Baggage Irregularities (above).
For all other miscellaneous baggage related claim (or complaint) may be sent in writing to :
(Please ensure addressing your e-mail to the concerned personnel, according to your destination under the mentioned regions).
Telephone: +968 24519230/+968 24518813
Under EU Regulation 2015/1998 the attached list of security items are forbidden for carriage as carry-on and/or checked baggage.
|Dar es Salaam||DaresalaamBaggage@omanair.com|
|Dar es Salaam||DaresalaamBaggage@omanair.com|