Introduction
The Cargo Department works under the umbrella of the Services & Delivery Division of Oman Air. Combining the long-established cargo management expertise and state-of-the-art equipment and facilities, Cargo ensures providing high standards of cargo security and service, not only to Oman Air’s clientele, but also to all airlines, operating to and from Muscat International Airport and Salalah Airport, in the south of Oman. Backed by an automated cargo handling system, highly skilled and trained staffs provide expeditious and efficient services to its valued customers.
The Cargo Department will soon embark on an automation project for Oman Air to improve its cargo reservation and booking facilities. With the support of the current automated cargo-ground handling system, this will ensure better and improved service to cargo-clients of Oman Air – network-wide, as well as airlines operating in Muscat and Salalah airports.
The information-link between the ROP-Customs’ system and the Cargo ground-handling system will soon be completed with the inclusion of the Export Cargo information.
Service & Facility Highlights
- Provides 24-hour services for import and export cargo.
- Utilizes an automated cargo system for documentation, warehousing, Export cargo acceptance and Imports cargo delivery purposes.
- Round-the-clock break-down and build-up of cargo and mail.
- Cold-storage and freezer-storage facilities.
- Storage for dangerous and hazardous cargo.
- Separate storage facilities for newspapers, diplomatic and postal mails.
- Separate storage facilities for vulnerable and valuable cargo.
- Electronic weighing scales for accurate calculations of weight capacities.
- Cargo undergoes x-raying for safety and security purposes, under strict supervision of Royal Oman Police – Airport Security.
- Special handling of RFS-cargo of various airlines.
Imports Cargo Services
Utilizing an automated cargo handling system, Import Cargo Section provides 24-hour information on cargo arrivals and flight schedules. Within 8 hours from its arrival, general cargo is checked, stored and documents are made available for Customs clearance. Quick-service facilities are provided for perishables and special cargo.
Working adjacent with ROP-Customs Authorities, the Import Cargo Customer Service Unit provides documents to its customers in order to secure quick Customs clearance requirements.
Freight-Status-Updates (FSU) messaging requirements of airlines are met through the automated cargo handling system and electronic data interchange gateway facilities. These messages are sent automatically to the airline-customers, depending on the status-event of the consignment.
Exports Cargo Services
The Cargo & Mail Acceptance Unit of Exports-Cargo Department accepts shipments from individual shippers, as well as, cargo agents/freight forwarders. Using state-of-the-art electronic weighing scales, weight of shipments are accurately reported for flight-safety requirements. Cargo accepted for exporting is x-rayed under the supervision of ROP-Airport Security, for safety and security purposes.
Export cargo documentation is automated through the computerized cargo handling system. Through this system, the airline’s messaging requirements, such as FWBs, FFMs and FSUs are complied with.
Cargo is built-up by highly trained and qualified staffs according to airline’s loading standards.
Cargo Contacts - Muscat, Oman
| Sami Abu El Fetouh Manager – Air Cargo |
samiabuelfetouh@omanair.com | Office - 24519893, 24519290 Mobile - 99332832 Fax No. - 24510346 SITA - MCTFDWY |
| Sadia Al Harthy Cargo Office Coordinator |
sadiah@omanair.com | Office - 24519290 |
| Ibrahim Al Saqry Actg. Senior Cargo Officer |
ibrahim@omanair.com | Office - 24519693 Mobile - 92940392 |
| Mohsin Al Ismaily Cargo Officer |
mohsini@omanair.com | Office - 24519693 |
| Cargo Duty Officer For inquiries on operational matters related to Imports & Exports Operations (24/7) |
cargo.do@omanair.com | Office - 24519450 |
| Exports – Cargo Acceptance Supervisor | crsales@omanair.com | Office - 24519311 |
| Exports - Cargo & Mail Acceptance Office For inquiries on cargo rates and export regulations. |
cargo.as@omanair.com | Office - 24519291 |
| Exports – Duty Supervisor For inquiries on operational matters related to Exports Operations (24/7) |
cargo.se@omanair.com | Office - 24519089 |
| Exports – Operations | Office - 24519198 | |
| Imports – Duty Supervisor For inquiries on operational matters related to Imports Operations (24/7) |
cargo.si@omanair.com | Office - 24519843 |
| Imports - Customer Service For inquiries on cargo-arrivals and documentations |
cs-reception@omanair.com | Office - 24519292, 24519810 Fax No. - 24510109 |
| Imports – Cargo Warehouse Supervisor | cargo.warehouse@omanair.com | Office - 24519657 |
| Imports – Cargo Deliveries For inquiries on Imports cargo-deliveries |
cargo.cdo@omanair.com | Office - 24519657 |
| Imports – Mail Deliveries For inquiries on Imports mail-deliveries |
cargo.mail@omanair.com | Office - 24519086 |
Cargo – Support Group |
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| Cargo Tracing Unit For status updates on import and export cargo |
cs-tracing-imp@omanair.com | Office - 24519653, 24519814 |
| Jerome Rodrigues Cargo Officer Admin & Claims |
jerryr@omanair.com | Office - 24519886 |
| For inquiries related to Cargo Administration matters | cargo.admino@omanair.com | |
| For inquiries related to cargo claims | cargo.claimo@omanair.com | |
| For complaints and suggestions | cargo.c&s@omanair.com | |
| Cargo Admin Supervisor For inquiries related to staff matters and material requisitions |
cargo.admins@omanair.com | Office – 24519719 |
| Cargo Automation Supervisor For inquiries related to Cargo Ground Handling System and other automation requirements |
cargo.autos@omanair.com | Office – 24519816 |