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Intended
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All customer contact staff including: - Ticket office, reservations, check-in, traffic, operations, baggage service and information desks - Cargo reservations and receiving - Public relations and sales support personnel - Cabin attendants. |
|---|---|
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Content
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- Better standard of customer service
- Communication skills - Customer contact techniques - Social styles - Dealing with complaints - Managing stress |
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Duration
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2 working days |
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Pricing
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RO 275 per participant |