We make every effort to transport and provide seamless travel experience for all our customers, particularly those with special needs or disabilities.
Such customers may request for assistance through our reservation representatives assistance while traveling, such as transportation to and from gates either by wheelchair or by electric cart (according to the airport facility), boarding assistance and dietary needs.
Oman Air strives to accommodate and assist all our customers with special needs. However, due to certain safety regulations we would not be able to assign seats at the emergency exists which form part of emergency exit routes to passenger under the following categories
We also wish to inform you that emergency exit seats does not have seat reclining mechanism due to safety reasons, as this may become a cause of obstruction for the emergency exit route.
Air travel is not recommended within the first 7 days of birth. Infants less than 7 days old will only be accepted when traveling for emergency medical treatment with an approved Medical certificate.
Please note only one infant is permitted per adult passenger.
In order for us to be able to provide you with these basinets for your infant, we advise that you make special request at the time of reservation, incase these seats are already released to other passengers.
Families are normally given seats together, unless they have checked-in late, in which case seats may have already been assigned to other customers. Under such circumstances, our crew on board would endeavor to assist you; however, this would be subject to other passenger’s willingness to vacate the seat for you.
Apart from baby meal, we do carry a limited stock of toys/games for our young customers less than 5 years. Therefore, we suggest you may also bring along any other toys/games that can keep the child entertained during the flight.
We understand the importance of the third trimester of expectant mother (pregnant woman) and below policy will apply for their travel.
Children traveling alone? Not to worry!
We help unaccompanied minors between the ages of 5 and 16, through all the complicated airport details to ensure that your child enjoys a safe and happy journey.
From the moment they arrive at airport check-in, until they reach their final destination, all children are escorted and supervised by our Customer Service Staff. Unaccompanied minors are accepted on all Oman Air flights. If a journey involves a connection, the Unaccompanied minor shall be permitted only for immediate continuous space with all sectors confirmed. However if the journey involves a transfer with a stopover for more than 6 hours or an overnight stopover, the parent or guardian is responsible for arranging for the child to be met and cared for at the transfer point. Oman Air does not accept responsibility beyond airport of embarking and disembarking.
We understand the importance of this task. The following will guide you and provide you with information on how we take care of this responsibility and what is required of you as parents and guardians.
Whenever, you make Unaccompanied Minors’ travel arrangements with your travel agent, you would have to co-ordinate with Oman Air Sales office. They will provide you with a UM Pouch to keep all travel documents and an “UM” badge for your child to wear. “Carriage for Handling” advise form would also be made available for you to provide the following information:
Our Airport Customer Service Unit would be responsible for
Your child will be escorted from the aircraft by our Customer Service Staff at the destination point and would be guided all through the airport formalities until the arrival terminal until the handing-over point, as per pre-departure arrangement made by you. Identification will be required before handing over to the parent/guardian.