Established since 1981, is the sole service provider for both International and domestic flights operating out of International and Domestic Airports in Oman.
High quality service and safety standards are maintained in compliance with IATA operational safety standards.
Quality management systems are in place based on IATA -AHM 804 standards to achieve customer satisfaction which is our theme.
Passenger Services facilities are fully automated with exclusive handling for VIP's, First and Business Class passengers. Specially trained staff form a separate unit to handle incapacitated passengers with specialized facilities on hand.
Oman Air plays a significant role in ensuring that we meet the expectation of our customers using both International and Domestic Airports. On an average 23000 flights and more than 3.5 million passengers are handled per year at Muscat International Airport.
Our operational experience spanning over 28 years uniquely positions Oman Air Ground Operation Services in the world market, we understand the need for prompt, safe, secure and flexible support. Every passenger, be it a VIP, Young passengers or unaccompanied minor, business travelers or holiday maker are treated with utmost care.
Sultanate of Oman has progressed tremendously in social as well economic sphere. The country offers an exciting blend of eastern and western cultures a good mix for tourist attraction. Ancient traditions, are well preserved in parallel to developments based on modern technologies . Therefore, Oman Air plays a very big role to meet the ever growing challenges and yes we are growing and prepared to face and adjust with changes to face a bright future ahead of us.
Ramp services are the most important part of the whole operation of an aircraft and that is why Oman Air lays more emphasis on this. Aircraft Ramp handling refers to services on the ramp for an aircraft. It includes loading and unloading of baggage, air cargo and air mail onto the aircraft, and transportation between the aircraft and the passenger terminal, air cargo terminals and the airmail center. In addition, ramp-handling services cover preparation for delivery onto aircraft of bulk baggage and baggage containers, aircraft loading bridge operation, and passenger stairs operation. In addition to this complete cabin cleaning, Toilet and Water services, ULD inventory control and container racking for ULD storage, Interline baggage transfer, Medical passenger hi-lift, Baggage handling unit, Transportation of Passengers, Crew and VIPs, Cargo unit for special handling of perishables, valuables & hazardous cargo are also included.