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General Questions

If you have any unanswered questions about Oman Air and our services and need help, please select the appropriate category for more information. You may go to our feedback and enquiry section if you are unable to find what you are looking for here. Oman Air is pleased to provide the information that you require.

 
  • What time should I arrive at the airport?

    The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our check in section for additional information.

  • Will I be able to check in for both my outbound and returning flights, if I return in less than 24 hours?

    No.

  • Why am I required to provide infant information for Flight Check-In?

    Oman Air collects this information to have an accurate record of all passengers onboard the aircraft.

  • If I left an item on my flight or at the airport, how do I contact Lost and Found office?

    If you left an item at the airport or on your flight, you will need to contact the Lost and Found office of the airport from or to which you were traveling.

  • What are the guidelines for traveling on Oman Air while pregnant?

  • Can I make a reservation for anyone?

    Yes, to book a reservation for someone other than yourself, enter their name in the details you give your booking Agent. Tickets will be issued in their name.

  • Can I request special assistance when making my reservation?

    Yes. Please contact your travel agent or Oman Air office for all your special needs when making reservations.

  • What is electronic ticketing?

    Electronic ticketing allows you to travel without the use of paper tickets. Ticket information is electronically stored, and you receive only a confirmation of your itinerary and receipt.

  • Does Muscat International Airport have a Duty Free Allowance?

    Yes. To learn more please click on the following link: http://www.muscatdutyfree.com/customs-allowance

  • Arriving at Muscat International Airport

    All Oman Air flights to Muscat land at Muscat International Airport on the Gulf of Oman coast, 20 miles west of Muscat's city centre. After arriving into Muscat, take a taxi to the centre, passing turquoise sea on one side and distant desert mountains on the other. Haggle at the souk market in Muscat's Muttrah district. Absorb the lingering scent of spices, sandalwood and frankincense then join Muscat locals strolling along Muscat's waterfront promenade, the Corniche.

  • How doI get to/from Muscat International Airport?

    Taxis await flights outside Muscat airport's terminal. Agree the fare before you get in, though. Or pay at the taxi counter just outside the Arrivals hall, which has fixed rates to hotels and areas of Muscat. Many of Muscat's hotels lie on the coast between Muscat International Airport and downtown Muscat. For a cheaper option after your Muscat-bound flight, walk to the roundabout where minibuses stop on their way to central Muscat.

  • Can I pay to use any of your lounges if I'm travelling in Economy?

    Yes. Customers can pay to use the Majan lounge - Muscat for a fee of $USD32 per person or the Oman Air lounge - Bangkok for $USD40 per person.

  • Does Oman Air have a First Class Lounge?

    Yes. Oman Air has 1 dedicated First Class Lounge - Muscat. To access this lounges, you must have a First Class ticket on Oman Air.

    The lounge offers an exceptional standard of hospitality and comfort all within a uniquely modern design but retaining the key elements of the Omani culture and heritage.

    Located on the 1st floor of the departure terminal at Muscat International Airport (after the immigration counters), the Lounge offers the following services:

    - Experienced team of customer service staff on hand to look after your every need.
    - Personal chef to prepare a refreshment or full dining experience.
    - Fully stocked bar offering alcoholic and non alcoholic drinks.
    - Relaxation rooms – with chase Lange and dimmed lighting options.
    - Daily selection of international newspapers and magazines.
    - Full HD satellite TV entertainment systems.
    - Shower rooms with bath robes, towels, toiletries, shaving kits and Amouage perfume.
    - Baby changing facilities.
    - Disabled access with dedicated bathrooms and showers.
    - Full free WIFI internet access.
    - Business centre with full facilities.
    - Male & female prayer rooms.
    - Complimentary 15 minute massage from our lounge Spa.
    - Limousine Service from the First lounge to your aircraft with personal chauffer.

  • Does Oman Air have a Business Class Lounge?

    Yes, the Business Class Lounge - Muscat is exclusively for Oman Air's Business Class Customers. The lounge offers an exceptional standard of hospitality and comfort all within a uniquely modern design but retaining the key elements of the Omani culture and heritage.

    The Lounge - located on the 1st floor of the departure terminal (after the immigration counters), the Lounge offers the following services:

    - Experienced team of customer service staff on hand to look after your every need.
    - Extensive offering of snacks and full dining options from our "show piece" buffet and dining area.
    - Fully stocked bar offering alcoholic and non alcoholic drinks.
    - Quiet lounge area – with relaxation chairs & dimmed lighting.
    - Daily selection of international newspapers and magazines.
    - Full HD satellite TV entertainment systems.
    - Shower rooms with bath robes, towels, toiletries, shaving kits and Amouage perfume.
    - Children's play room, with toys, movies and PSP games.
    - Baby changing facilities.
    - Disabled access with dedicated bathrooms and showers.
    - Full free WIFI internet access.
    - Business centre.
    - Male & female prayer rooms.
    - Complimentary 15 minute massage from our lounge Spa.

    Note * Those passengers holding Sindbad Gold or Silver & travelling in Economy will be eligible for lounge facilities offered within the Majan Lounge on the ground floor of the departure terminal (after the immigration counters).

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