About Us
Leadership & Decision Making Course
| Intended | All Managers, supervisors, & team leaders responsible for groups of airline staff. |
| Content | - Creating a shared vision that becomes a driving force within your department - Using the FISH principles to increase market share and enhance profit margin while motivating staff - The key to leadership & how to become a dynamic leader - Pertinent theories of leadership - Decision making, Managing power, handling stress - Developing confidence & having the right attitude - Authority & the correct way to take charge - The challenge of employee motivation - Team work and building results through people - How to become an effective motivator - How to delegate - Performance management - Communication skills - The fair way of disciplining an employee - The art of managing conflict - Making the workplace enjoyable - How to handle difficult employees & employee expectation - Identifying the strengths & weaknesses of an employee |
| Duration | 3 working days |
| Pricing | RO 415 per participant |
