Global - English

Customer Service, VIP Handling Course

Intended This course is for airline employees who provide service directly to the passengers (ground staff, commercial, passenger’s services, public relations).
Content - Defining service
- Interpersonal skills steps to success
- Making an impression
- The protocol of customer's satisfaction
- The communication process
- Handling complaints
- Resolving problem protocol
- Handling compliments
- Why do organizations loose customers?
- Telephone techniques
- Setting and maintaining high standards of services
- Check your level of service
- Obtaining customer feed back
- Personal appearance and hygiene
- Handling difficult customers
Duration 3 working days
Pricing RO 415 per participant

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