Global - English

CSG / Customer Service

Intended All staff in customer service or coming in contact with clients on a regular basis.
Content - Introduction to VIP Service
- Role & Responsibilities of the Staff
- Communication Skills
- Model /Barriers / Listening / Questioning
- Customer Contact Skills
- Appreciate the Customer / Validate their needs
- Identify Solutions / Provide Support
- Upset Customers
- Social Styles
- Cross Cultural Awareness
- Stress
Duration 3 working days
Price RO 275 per participant

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