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CSG / Customer Service
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Intended
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All staff in customer service or coming in contact with clients on a regular basis. |
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Content
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- Introduction to VIP Service
- Role & Responsibilities of the Staff - Communication Skills - Model /Barriers / Listening / Questioning - Customer Contact Skills - Appreciate the Customer / Validate their needs - Identify Solutions / Provide Support - Upset Customers - Social Styles - Cross Cultural Awareness - Stress |
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Duration
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3 working days |
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Price
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RO 275 per participant |
Last Updated : Nov-19-2010
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