Cargo Handling

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Introduction

The Cargo Department works under the umbrella of the Services & Delivery Division of Oman Air. Combining the long-established cargo management expertise and state-of-the-art equipment and facilities, Cargo ensures providing high standards of cargo security and service, not only to Oman Air’s clientele, but also to all airlines, operating to and from Muscat International Airport and Salalah Airport, in the south of Oman. Backed by an automated cargo handling system, highly skilled and trained staffs provide expeditious and efficient services to its valued customers.

The Cargo Department will soon embark on an automation project for Oman Air to improve its cargo reservation and booking facilities. With the support of the current automated cargo-ground handling system, this will ensure better and improved service to cargo-clients of Oman Air – network-wide, as well as airlines operating in Muscat and Salalah airports.

The information-link between the ROP-Customs’ system and the Cargo ground-handling system will soon be completed with the inclusion of the Export Cargo information.

Service & Facility Highlights

  • Provides 24-hour services for import and export cargo.
  • Utilizes an automated cargo system for documentation, warehousing, Export cargo acceptance and Imports cargo delivery purposes.
  • Round-the-clock break-down and build-up of cargo and mail.
  • Cold-storage and freezer-storage facilities.
  • Storage for dangerous and hazardous cargo.
  • Separate storage facilities for newspapers, diplomatic and postal mails.
  • Separate storage facilities for vulnerable and valuable cargo.
  • Electronic weighing scales for accurate calculations of weight capacities.
  • Cargo undergoes x-raying for safety and security purposes, under strict supervision of Royal Oman Police – Airport Security.
  • Special handling of RFS-cargo of various airlines.

Imports Cargo Services

Utilizing an automated cargo handling system, Import Cargo Section provides 24-hour information on cargo arrivals and flight schedules. Within 8 hours from its arrival, general cargo is checked, stored and documents are made available for Customs clearance. Quick-service facilities are provided for perishables and special cargo.

Working adjacent with ROP-Customs Authorities, the Import Cargo Customer Service Unit provides documents to its customers in order to secure quick Customs clearance requirements.

Freight-Status-Updates (FSU) messaging requirements of airlines are met through the automated cargo handling system and electronic data interchange gateway facilities. These messages are sent automatically to the airline-customers, depending on the status-event of the consignment.

Exports Cargo Services

The Cargo & Mail Acceptance Unit of Exports-Cargo Department accepts shipments from individual shippers, as well as, cargo agents/freight forwarders. Using state-of-the-art electronic weighing scales, weight of shipments are accurately reported for flight-safety requirements. Cargo accepted for exporting is x-rayed under the supervision of ROP-Airport Security, for safety and security purposes.

Export cargo documentation is automated through the computerized cargo handling system. Through this system, the airline’s messaging requirements, such as FWBs, FFMs and FSUs are complied with.

Cargo is built-up by highly trained and qualified staffs according to airline’s loading standards.

Cargo Contacts - Muscat, Oman

Sami Abu El Fetouh
Manager – Air Cargo
samiabuelfetouh@omanair.com Office - 24519893, 24519290
Mobile - 99332832
Fax No. - 24510346
SITA - MCTFDWY
Sadia Al Harthy
Cargo Office Coordinator
sadiah@omanair.com Office - 24519290
Ibrahim Al Saqry
Actg. Senior Cargo Officer
ibrahim@omanair.com Office - 24519693
Mobile - 92940392
Mohsin Al Ismaily
Cargo Officer
mohsini@omanair.com Office - 24519693
Cargo Duty Officer
For inquiries on operational matters related to Imports & Exports Operations (24/7)
cargo.do@omanair.com Office - 24519450
Exports – Cargo Acceptance Supervisor crsales@omanair.com Office - 24519311
Exports - Cargo & Mail Acceptance Office
For inquiries on cargo rates and export regulations.
cargo.as@omanair.com Office - 24519291
Exports – Duty Supervisor
For inquiries on operational matters related to Exports Operations (24/7)
cargo.se@omanair.com Office - 24519089
Exports – Operations   Office - 24519198
Imports – Duty Supervisor
For inquiries on operational matters related to Imports Operations (24/7)
cargo.si@omanair.com Office - 24519843
Imports - Customer Service
For inquiries on cargo-arrivals and documentations
cs-reception@omanair.com Office - 24519292, 24519810
Fax No. - 24510109
Imports – Cargo Warehouse Supervisor cargo.warehouse@omanair.com Office - 24519657
Imports – Cargo Deliveries
For inquiries on Imports cargo-deliveries
cargo.cdo@omanair.com Office - 24519657
Imports – Mail Deliveries
For inquiries on Imports mail-deliveries
cargo.mail@omanair.com Office - 24519086

Cargo – Support Group
Cargo Tracing Unit
For status updates on import and export cargo
cs-tracing-imp@omanair.com Office - 24519653, 24519814
Jerome Rodrigues
Cargo Officer Admin & Claims
jerryr@omanair.com Office - 24519886
For inquiries related to Cargo Administration matters cargo.admino@omanair.com  
For inquiries related to cargo claims cargo.claimo@omanair.com  
For complaints and suggestions cargo.c&s@omanair.com  
Cargo Admin Supervisor
For inquiries related to staff matters and material requisitions
cargo.admins@omanair.com Office – 24519719
Cargo Automation Supervisor
For inquiries related to Cargo Ground Handling System and other automation requirements
cargo.autos@omanair.com Office – 24519816
Last Updated : Nov-29-2012
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